Returns Policy

Returns Policy main image Returns Policy image

Thank you for shopping with Revolution Industrial.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Authorisation Number (RMA) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Authorisation Number (RMA), contact us:

Once you have obtained your RMA number, please send the product with its original packing and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

PO Box 2084 Seaford, VIC 3198 Australia

 

Please note that returns sent without prior authorisation (RMA) will not be processed

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Revolution Industrial.

Change of mind returns will be refunded less the original shipping cost, orders in which the customer paid no shipping (Eg. Orders over $100), still incurred a shipping cost (excluding Click and Collect), this shipping cost will be excluded from the refund/credit amount.

 

Restocking Fee

A restocking fee up to 25% of the sale price may be charged

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Sale items can be refunded.

 

Special Buy-Ins and Custom Orders

Products that have been supplied as part of a custom order are not eligible for return, this does apply to any warranty issues

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: