Led Lenser & Leatherman Warranty Claim Process

Author: Zac   Date Posted:24 February 2015 

Led Lenser & Leatherman Warranty Claim Process main image
A short guide on how to make a warranty claim on Led Lenser and Leatherman products A step-by-step guide to the Led Lenser & Leatherman warranty return process
All Led Lenser products purchased through Revolution Industrial Australia are covered by a comprehensive 5 year warranty, Leatherman products are covered for 25 years! 

* No need to pay postage on your warranty returns! Zen Imports offers a reply paid address included below

UPDATE! LedLenser now offer a massive 7 year warranty on select product - more info 

 

Warranty Process

All warranty claims are to be send to Zen Imports (The Australian Importer for Led Lenser)
 
On an A4 note paper customer to write; 

  • Name or Company name 
  • Address 
  • Phone Number 
  • Brief description of fault eg. Torch not switching on, blade snapped on leatherman etc

SEND YOUR PROOF OF PURCHASE
 

  • Zen Imports will replace product if cannot be repaired. 
  • If customer does not want replacement of tool for sentimental reasons please state clearly on note. The original item will be returned unrepaired. 
  • DO NOT send sheath/pouch 
  • It is recommended that customers send all warranty items via registered mail. This way you may be able to track the parcel with Aust Post and ensures Zen Imports receive the product. 
  • Please pack in sturdy packaging, such as the Tough Bag #1, available from all Post office outlets. 
  • Please be aware the white padded bags are not thick enough to hold in some heavier items. 

NOTE: The product is not covered under warranty if they do not receive it. 
 
Send the A4 note and product to:

Zen Imports 
Warranty & Repairs 
Reply Paid 475
WEST RYDE NSW 1685 
SYDNEY, AUSTRALIA. 
Ph: 02 88783600

 

  • Leatherman Products - 25 year warranty 
  • Led Lenser – 5 Years 

All repairs/replacements under warranty are free of charge and will be returned to you within 2 weeks unless parts are out of stock.  

For any questions about the warranty return policies and process please get in contact with us. 

 

Cheers 

Revolution Industrial Australia 
Authorised Australian LED LENSER Reseller. 
© 2014 Revolution Industrial Australia, All rights Reserved.


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